Privacy Policy

Last Updated: 26 June 2026

Moonbeam Books is committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our websites, purchase our products, subscribe to our newsletters, or otherwise interact with the Moonbeam Books brand.


Who We Are

Moonbeam Books is an independent publisher and creator of original books, characters, stories and digital experiences.

This Privacy Policy applies to all official Moonbeam Books websites and services, including but not limited to:

  • Moonbeam Books
  • Maplewick Village Store
  • Maplewick Herald
  • Moonbeam Detective Club
  • Biscuit Man Comics
  • Any future Moonbeam Books websites, online services, competitions, newsletters, mobile applications, customer accounts or digital experiences operated by Moonbeam Books.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: help@moonbeambooks.co.uk


Information We Collect

Depending on how you interact with our websites or services, we may collect:

Information you provide

  • Name
  • Email address
  • Postal address
  • Telephone number (where applicable)
  • Customer account information
  • Purchase history
  • Newsletter preferences
  • Competition entries
  • Messages sent through contact forms
  • Customer support enquiries
  • Reviews or feedback you choose to provide

Information collected automatically

When you visit our websites, we may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Approximate geographic location
  • Referring website
  • Pages viewed
  • Time spent on pages
  • Products viewed
  • Navigation paths
  • Cookies and similar technologies

This information helps us understand how visitors use our websites and allows us to improve our services.


How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Create and manage customer accounts
  • Provide customer support
  • Respond to enquiries
  • Send newsletters where you have requested them
  • Improve our books, websites and services
  • Analyse website performance
  • Prevent fraud and protect our websites
  • Comply with legal obligations

Cookies

Moonbeam Books uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences
  • Maintain shopping carts
  • Keep you signed in
  • Understand website performance
  • Improve navigation
  • Measure visitor activity
  • Provide security features

Where required by law, we will request your consent before placing non-essential cookies on your device.


Analytics

We use website analytics to better understand how visitors use our websites.

Analytics may collect anonymous or pseudonymised information such as:

  • Popular pages
  • Visitor journeys
  • General geographic regions
  • Devices used
  • Browser types
  • Time spent on pages
  • Website performance

This information helps us improve the experience for all visitors.

Where practical, we minimise the amount of personal information collected through analytics.


Marketing

If you subscribe to one of our newsletters or choose to receive updates from Moonbeam Books, we may occasionally send you information about:

  • New books
  • Product releases
  • Competitions
  • Promotions
  • Events
  • News from the Moonbeam Books universe

You can unsubscribe at any time using the unsubscribe link included in every marketing email.

We will never knowingly send marketing emails without an appropriate lawful basis.


Orders and Payments

When purchasing products from Moonbeam Books or the Maplewick Village Store, we collect the information necessary to process your order.

Payment information is processed securely by trusted third-party payment providers. Moonbeam Books does not store your full payment card details.


Sharing Information

We do not sell your personal information.

We may share information only where necessary with trusted service providers, including:

  • Payment processors
  • Delivery companies
  • Website hosting providers
  • Email newsletter providers
  • Analytics providers
  • Professional advisers
  • Law enforcement or regulatory authorities where required by law

All third parties are expected to handle your information responsibly and securely.


How Long We Keep Information

We retain personal information only for as long as necessary to:

  • Provide our services
  • Fulfil contracts
  • Meet legal obligations
  • Resolve disputes
  • Protect our legitimate business interests

Retention periods vary depending upon the type of information involved.


Keeping Your Information Secure

Moonbeam Books takes reasonable technical and organisational measures to protect your information from:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although no online service can guarantee absolute security, we continually work to protect the information entrusted to us.


Your Rights

Depending upon your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request a copy of your information in a portable format

To exercise any of these rights, please contact:

help@moonbeambooks.co.uk


Children's Privacy

Many Moonbeam Books stories are created for children and families.

However, our websites are intended to be used by parents, guardians, teachers and other adults when purchasing products, creating customer accounts or subscribing to newsletters.

We do not knowingly collect personal information directly from children without appropriate parental consent where required by law.

If you believe a child has provided personal information without appropriate consent, please contact us and we will investigate promptly.


Third-Party Links

Our websites may contain links to third-party websites, including retailers, social media platforms and other services.

Moonbeam Books is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.

The latest version will always be available on the Moonbeam Books website, together with the date of the most recent revision.


Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact:

Moonbeam Books

Reach Out: Contact Us


Thank you for visiting Moonbeam Books.

We do appreciate, the trust you place in us and we remain committed to protecting your privacy while creating books, stories and experiences that inspire imagination, curiosity and discovery.